Cliffedale Primary School

Be the best that you can be

Contacting school

Communication flowchart for contacting school

We know that when parents have a query relating to their child at school, they often feel the best way forward is to ask to see the Head or Deputy. In our experience, many of these queries can often be most quickly resolved by talking first to the class teacher as they know your children best. Class teachers are often available at the end of the day for informal conversations or messages can be sent using the yellow contact book.


To make an appointment to speak to a member of staff, please contact the school office in person, or call 01476-568740 or email .


You are likely to be asked to give some more information to enable the office staff to help you or to direct you to the appropriate person. The more information you can provide, the more quickly we are able to help.


The Chair of Governors, Mr Darren Mitchell, can be contacted directly by email


Methods of contact

Home/school contact book for non-sensitive queries of a day-to-day nature (remind your child to show the teacher).


Face-to-face, briefly, with a member of staff at the gate or cloakroom door from 8.40am.


Face-to-face, briefly, with teachers on the playground at 3.20pm.


Face-to-face, briefly, with office staff between 8.40am and 4.00pm.


Phone call to the office between 8.30am and 4.00pm.


Email the query or request to the school office marked for the attention of the relevant staff member.


Please note: Our Facebook and Twitter pages are for information sharing by the school.


Most members of staff are unlikely to be available at short notice but your message will be passed on to them and they will respond as soon as they are able.


Nature of query

Initial contact

Second contact

Third contact

Fourth contact

Fifth contact

Learning queries

Class teacher


Team Leader

EYFS – Mrs Syed

Y1/2 – Mrs McBain

Y3/4 – Mrs Marshall

Y5/6 – Mr Murphy

Deputy Headteacher


Chair of Governors

Administrative queries

Office administrator


Deputy Headteacher or Headteacher

Chair of Governors


Wellbeing queries

Staff on gate duty or at entrances


Home/School contact book

Class teacher

Team Leader

Headteacher or Deputy Headteacher


Special Educational Needs and Disabilities

Class teacher

Special Educational Needs and Disabilities co-ordinator

Headteacher or Deputy Headteacher



Queries relating to staff

Headteacher or Deputy Headteacher

Chair of Governors